Commvault Cloud SaaS(formerly Metallic) Status Page
Exchange Online Backup Failures (Forbidden Errors)
Identified - We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.

Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]

Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556
Apr 01, 2026 - 17:10 UTC
Web Portal Operational
US Gov Virginia Operational
REST API Operational
US Gov Virginia Operational
Reports Operational
US Gov Virginia Operational
Usage & Metering Operational
US Gov Virginia Operational
Active Directory Operational
US Gov Virginia Operational
US Gov Arizona Operational
US Gov Texas Operational
Database Operational
US Gov Virginia Operational
US Gov Arizona Operational
Dynamics 365 Operational
US Gov Virginia Operational
Endpoint Operational
US Gov Virginia Operational
File & Object Operational
US Gov Virginia Operational
US Gov Arizona Operational
US Gov Texas Operational
SalesForce Operational
US Gov Virginia Operational
VM & Kubernetes Operational
US Gov Arizona Operational
US Gov Virginia Operational
Office 365 Operational
US Gov Arizona Operational
US Gov Texas Operational
US Gov Arizona Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 15, 2026

No incidents reported today.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

Unresolved incident: Exchange Online Backup Failures (Forbidden Errors).

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